Warranty
We believe in the quality of our jackets at Durvio and are committed to your satisfaction. We have designed our warranty policy to provide confidence in purchasing from us.
Warranty Coverage:
- Duration: Our jackets are covered by a one year warranty from the date of purchase.
- What's Covered: This warranty covers defects in material and workmanship under normal use. If your jacket has a manufacturing defect, we'll replace or repair it for free.
Exclusions:
The warranty does not cover:
- Damage caused by improper care, neglect, or accidents.
- Normal wear and tear, including fading, scratches, or scuffs.
- Unauthorized repairs or alterations.
How to Claim Your Warranty:
If you believe your jacket is faulty and covered under a warranty claim, follow these steps:
- Contact Us: Email our support team at support@durvio.com with your order number and a description of the issue.
- Return the Item: If necessary, return the jacket to our address: Durvio,38 Park Rd,London, N8 8TD,United Kingdom
- Review Process: We'll examine your jacket upon its arrival and let you know the outcome within 30 business days.
Customer Support:
Should you have any questions regarding our warranty policy or require assistance with your order, please don't hesitate to contact us at:
Support Time: 24/7
Store Phone: +44 7577388684
Store Email: support@durvio.com
Store Address: 38 Park Rd,London,N8 8TD,United Kingdom