Refund & Return Policy

Durvio.com, we strive to ensure that you are completely happy with your purchase. If you are not happy for any reason at all, we have a hassle-free return and refund policy.

1. Return Period
You have 30 days from the date of delivery in which to return your item(s) for exchange or refund.

2. Eligibility for Returns
To be eligible for a return:

• The item must be new and in the original condition that you received it.
  
• It must still be packaged in its original packaging and with all tags attached.
  
• A proof of purchase order confirmation or receipt is required.

3. Non-Returnable Items
There are some items that are not returnable, including:

• Gift cards
  
• Downloadable software products
  
• Final sale merchandise

4. Returning a Product
To return a product, follow these steps:

• Contact our support team at support@durvio.com or call us at +44 7577388684 to receive a return authorization.
  
• If accepted, package the item securely and include your proof of purchase.
  
• Return the item to the following returns address: Durvio,38 Park Rd,London, N8 8TD,United Kingdom

5. Refunds

• We will contact you after inspecting your return and inform you if your refund has been accepted or rejected.
  
• If a refund is granted, we will automatically process your refund and a credit will be returned to the payment method you initially used within a specified number of days.

6. Exchanges
If you need to exchange an item for the same product or a varying size/color, please contact us at support@durvio.com for instruction. 

7. Shipping Costs
Return postage fees are your responsibility unless there is a defective item or that we have made a mistake. 

8. Contact Us
If there is something you would like to know about our Refund & Return Policy, then please contact our customer support at;

Support Time: 24/7
Store Phone: +44 7577388684
Store Email: support@durvio.com
Store Address: 38 Park Rd,London,N8 8TD,United Kingdom