Refund & Return Policy

Durvio, we also hope that you'll be completely satisfied with your purchase. Read carefully what follows, our refund and return policy.

1. Processing Time

  • Returns occur within 4–10 working days from the date of package receipt by us.
  • Refunds will be credited back to your initial payment method pending approval.

2. Eligibility for Return

  • Products must be returned within 30 days from receipt.
  • Products need to be unworn, unused, in original condition as received with all original packaging and tags attached in order to be considered eligible.
  • Returns that do not abide by these terms may be denied.

3. Non-Returnable Items

  • Sale merchandise, closing-out jackets, and merchandise that is on sale might not be returned.
  • Gift cards and custom gifts cannot be returned.

4. Refund Conditions

  • The refund is issued after inspection and receipt of the products that have been returned.
  • The refunds will be issued on the initial mode of payment.
  • Shipping charges do not transfer for a refund, except for damaged or defective goods.

5. Return Process

  • Contact us at support@durvio.com with your purchase number and your reason for return.
  • Pack the merchandise tightly within the original package.
    Send goods to the address given by our support staff.
  • Once it's received, we will inspect it and let you know that your refund has been approved.

6. Return Shipping Cost

  • Customers will be liable for shipping costs for returns except for damaged, defective, or incorrect products.
  • We encourage using a trackable shipping method so that it can arrive safely.

7. Defective or Damaged Products

If your package is faulty or damaged, please call within 30 business days of receipt with photos and your reference from the order.

We will provide for a replacement or full refund as is appropriate.

8. Exchanges

  • We currently do not offer direct exchanges.
  • To replace an item, please exchange the original product for a refund and reorder a new item of choice.

9. Contact Information

Returns or exchanges, or for inquiry on refund, call us:

Support Time: 24/7
Store Phone: +44 7577388684
Store Email: support@durvio.com
Store Address: 38 Park Rd,London,N8 8TD,United Kingdom